Tracking order

Order Tracking Process

At Opal Whisper, we understand the excitement of receiving your jewelry order. Here's how you can track your package:

  1. Order Confirmation: You'll receive an email confirmation immediately after placing your order.
  2. Processing Time: Our team prepares your jewelry with care within 1-2 business days.
  3. Shipping Notification: Once dispatched, you'll receive a shipping confirmation email containing your tracking number.
  4. Tracking Your Package: Use the provided tracking number to monitor your shipment's progress.

How to Track Your Package

We recommend using the following reliable third-party tracking service:

17Track

A global package tracking platform that supports multiple carriers worldwide.

How to use:

  1. Visit 17Track's website
  2. Enter your tracking number in the search field
  3. Click "Track" to view real-time updates

17Track provides detailed information including current location, transit history, and estimated delivery date.

Important Notes

  • Tracking information may take 24-48 hours to update after shipment
  • International shipments may experience customs delays
  • For any tracking issues, please contact our customer service through your account dashboard
  • Standard shipping typically takes 3-7 business days (domestic) and 7-15 business days (international)

Need Assistance?

If you encounter any issues with tracking your order or if your package appears delayed, please log in to your Opal Whisper account and visit the "Order History" section for detailed support options.

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