Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US and 10-15 business days for international orders. Expedited shipping options are available at checkout.
Do you offer international shipping?
Yes, we ship worldwide. International orders may be subject to customs fees and import taxes which are the responsibility of the customer.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition with all tags attached. Please contact our customer service team to initiate a return.
How do exchanges work?
For size or style exchanges, please return the original item following our return process and place a new order for the desired item.
Product Care
How should I care for my jewelry?
To maintain the quality of your jewelry, we recommend:
- Storing pieces separately to prevent scratching
- Avoiding contact with water, perfumes, and chemicals
- Cleaning with a soft, dry cloth
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely processed.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Other Questions
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services that can be selected during checkout. Each gift-wrapped order includes a personalized message.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After this window, please contact customer service immediately as we process orders quickly.