Shipping policy
Shipping Methods
Opal Whisper offers worldwide shipping through trusted carriers including DHL, FedEx, and local postal services. All orders are carefully packaged to ensure your jewelry arrives in perfect condition.
- Standard Shipping: 5-17 business days (available for select countries)
Processing Time
All jewelry pieces are handcrafted with care. Please allow 1-3 business days for order processing before shipment. Custom or personalized items may require additional processing time.
Shipping Costs
Shipping fees are calculated based on your location and selected shipping method. Free standard shipping is available for orders over $150 USD.
During checkout, you'll see the exact shipping cost before completing your purchase.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package directly through our website or the carrier's tracking system.
International Shipping
We ship to most countries worldwide. Please note:
- International orders may be subject to customs fees, import duties, or taxes
- These additional charges are the responsibility of the recipient
- Delivery times may vary depending on customs processing
Shipping Restrictions
Due to the delicate nature of our jewelry products, we cannot ship to P.O. boxes. A physical address is required for all deliveries.
Damaged or Lost Packages
While we take every precaution to ensure safe delivery, please inspect your package immediately upon arrival. If your order arrives damaged or is lost in transit, please contact our customer service team within 7 days of delivery for assistance.
Holiday Shipping
During peak holiday seasons, processing and shipping times may be extended. We recommend placing orders early to ensure timely delivery.