Refund policy
Refund Policy
Eligibility for Refunds
At Opal Whisper, we want you to be completely satisfied with your jewelry purchase. You may request a refund within 30 days of receiving your order, provided that:
- The item is in its original condition, unworn and undamaged
- All original tags and packaging are intact
- The item is not part of our final sale or clearance collection
- You provide proof of purchase (order number or receipt)
Refund Process
- Submit a return request through our website's Returns Center
- Wait for approval and receive return instructions
- Package the item securely with all original packaging
- Ship the item back to us using the provided return label
- Allow 5-7 business days for processing after we receive your return
Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
Exceptions
The following items are not eligible for return or refund:
- Personalized or custom-made jewelry
- Items marked as "Final Sale"
- Earrings for hygiene reasons (unless defective)
- Items that show signs of wear or damage
Defective or Incorrect Items
If you receive a defective item or incorrect product, please contact us immediately. We will cover return shipping costs and either replace the item or issue a full refund.
International Returns
Customers outside our primary shipping regions may be responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method.
Need Help?
For any questions about our refund policy or to initiate a return, please visit our Contact Us page or email us at [email protected].